Privacy Policy

Submitted Information

All information provided to Cozy Cottage Basket Co. remains with us. We do not share information with other companies or individuals. Your e-mail address, street and mailing address and all other information you provide us (including the recipients information) remains secure with Cozy Cottage.

Credit Card Information

All credit card transactions are processed in real time. Your information is received by our secure E-Commerce web server, using the latest encryption technology and methods. Once your order has been processed, all credit card information is deleted.

Regular Mail and Email

We love to keep in touch with our customers! We send mailings to our customers 1-2 times per year to advise of new products and specials. If you do not wish to receive mail from us, please let us know and we'll be happy to remove your mailing address from our database.

Return Policy

We at Cozy Cottage Basket Co. want all of our customers, and the gift recipients to be 100% satisfied with their gifts! If for any reason you are unhappy with your gifts, please call or email us directly so that we can resolve any issue promptly. We will gladly refund your purchase including all shipping costs incurred but do require you to send the basket back to us, so that we may inspect it. If the box looks like it has been opened or if the exterior has been damaged in any way, let us know so that we can start a claim with the carrier. If there is a product that is damaged during shipping, this can be replaced, but we may at our discretion ask to have it returned for inspection.

In order to credit you back the return shipping costs, we will need a copy of your shipping receipt. We prefer that you send the parcels back insured via parcel post. Once the basket is returned to us and we have your shipping receipt, your credit card will be credited for the basket and shipping charges incurred.

If a basket is returned to us because of an incorrect address provided by you, we can re-ship the basket to the recipient at an additional freight cost, or ship the basket to you at an additional freight cost. If you wish to cancel the basket you will be responsible for the freight costs plus a 15% restocking fee. Please ensure your recipients address is correct.

Occasionally we need to substitute products due to availability, we always substitute with a like item of the same value or higher. If you have any questions regarding our return policy, please contact us either by phone or email.

Gourmet Baskets for the United States

Unfortunately, due to the requirements from the Food & Drug Administration, Cozy Cottage Basket Co. is unable to ship any Gourmet Baskets to the United States. Although, we are still able to send Bath and Body basket across the border.

Free Shipping

No charge for shipping in Vancouver and the Lower Mainland!